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For international shipments, there may be import duties and taxes payable depending on your country. Please note that the customer is responsible for these charges.
*Please note that shipping and processing time frames can vary during peak and holiday periods. Please make sure to include the processing time when considering the transit timeframe. All orders have the same processing time whether it's Express Post or standard mail.*
Free Delivery Service
Free delivery is provided as a standard letter box delivery service with no tracking. As this option does not include tracking or signature on delivery, it is the customer’s responsibility to ensure that their letter box is safe, secure, and accessible for Australia Post to complete delivery. We strongly recommend selecting a tracked shipping method if your letter box is shared, exposed, unattended for long periods, or if you have any concerns about mail security in your area. Customers who prefer added security should choose a tracked or express service at checkout.
Unsuccessful Delivery Attempts and Return to Sender
If a delivery attempt is unsuccessful, your parcel will be held at your local post office for collection (tracked and express post only). Australia Post will generally leave a notification card or send a digital notification (where applicable). You must collect your parcel within the designated timeframe.
If the parcel is not collected, it will be marked as “Return to Sender” and returned to us. Once returned, a re-delivery fee will apply for any subsequent shipping requests. This includes instances where incorrect or incomplete addresses were provided or where the parcel was not collected in time.
Please contact us if your order hasn't arrived within the above timeframes.
