Product issue
Contact us with clear details and images where relevant. We will review the issue and provide a reasonable solution.
RETURNS & REPLACEMENTS
Premium products, backed by genuine support.
Every order is quality checked before dispatch. Because each product is personalised, eligibility depends on the reason for the request and the details submitted with the order.
Read the policyChange of mind
Personalised products cannot be refunded or exchanged because the customer has changed their mind or selected the wrong product.
Incorrect details
A replacement or refund is not available when the hand, size or personalisation submitted by the customer is incorrect.
Bulk orders
Customised bulk orders are final once confirmed and cannot be returned or exchanged.
01 Product quality or another issue
If there is an issue with the product, contact Mr. Golf through the Contact Us page. Include the order number, a clear description and supporting photographs where relevant. The matter will be reviewed and a reasonable solution provided.
02 Personalised products
Refunds or exchanges are not available for change of mind or an incorrect product purchase where the item has been personalised.
03 Customer-submitted errors
A replacement or refund is not available when the glove hand, size or personalisation details entered by the customer are incorrect. Check all selections before checkout.
04 Bulk and custom orders
Due to the customised nature of bulk orders, returns and exchanges are not accepted. The sale becomes final once the order is confirmed.
SHIPPING DELAYS & REFUNDS
Carrier timeframes are estimates.
Once an order has been handed to the carrier, delays can occur because of weather, customs processing or other circumstances outside Mr. Golf’s control.
Carrier delays
Delivery estimates are not guaranteed dates. Refunds are not provided solely because the carrier delivers later than estimated.
Tracking updates
Use the tracking details supplied after dispatch and contact the carrier for the most current movement information.
Missed delivery
The customer is responsible for arranging collection or redelivery after a missed delivery attempt.
Carrier issues
Carrier-related issues are reviewed case by case. Mr. Golf will assist with relevant information where possible.
REQUESTING SUPPORT
Help us assess the issue efficiently.
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01
Locate the order number
Include the order reference shown in the confirmation email.
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02
Explain the issue
Describe what has occurred and when the product was received.
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03
Attach clear photographs
Photographs may be requested where the issue concerns the product or personalisation.
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04
Wait for assessment
Do not return a product until the team has reviewed the request and provided instructions.
NEED TO REPORT AN ISSUE?
Send the details to customer care.
Include your order number and all relevant information so the request can be assessed properly.