DELIVERY INFORMATION

Shipping & Processing times.

Every personalised order requires preparation before dispatch. Review both the processing period and the selected delivery timeframe when planning your gift.

View delivery timeframes Working days exclude weekends and public holidays.
01

Express delivery does not remove processing time.

All orders require the same preparation period before dispatch, regardless of whether standard, tracked or express delivery is selected.

DELIVERY OPTIONS

Choose the service that suits your timing.

Delivery estimates begin after the order has been processed and dispatched. International rates are calculated and displayed at checkout.

AU

WITHIN AUSTRALIA

Domestic delivery

Free standard service No tracking · Letterbox delivery
7–15 working days
eParcel Tracking provided
4–8 working days
Express Post Tracking provided
1–3 working days

Parcel lockers cannot accept the free standard letterbox service.

INT

OUTSIDE AUSTRALIA

International delivery

Standard service Tracking provided
20–30 working days
Courier service Tracking provided
10–20 working days
Express service Tracking provided
5–10 working days

Import duties and taxes may apply. These charges are the customer’s responsibility.

IMPORTANT DETAILS

Before selecting delivery.

The following information explains the practical differences between untracked and tracked delivery and what happens after an unsuccessful delivery attempt.

01 Free standard delivery

Free delivery within Australia is a standard letterbox service with no tracking or signature on delivery. The customer is responsible for ensuring the letterbox is safe, secure and accessible for Australia Post.

Select a tracked or express service if the letterbox is shared, exposed, unattended for long periods or if mail security is a concern.

02 Unsuccessful delivery attempts

For tracked and express services, an unsuccessful delivery will generally be held at the local post office. Australia Post may leave a card or issue a digital notice. The parcel must be collected within the nominated period.

03 Return to sender

If a parcel is not collected, or if an incorrect or incomplete address prevents delivery, it may be returned to Mr. Golf. A new delivery fee applies if the customer requests that the order be sent again.

04 Peak and holiday periods

Shipping and processing estimates can vary during peak and holiday periods. Allow additional time when ordering for a fixed occasion or gift date.

PLANNING YOUR ORDER

Allow for both stages.

01

Order received

Your product and personalisation selections enter our preparation workflow.

02

Personalised & checked

Allow 4–7 working days, or 7–12 working days during nominated peak periods.

03

Dispatched

A tracking number is supplied when the selected delivery service includes tracking.

04

Delivered

The carrier’s estimated transit period applies after dispatch.

ORDER NOT ARRIVED?

Contact us after the applicable timeframe.

Include your order number and, where available, the tracking number so our team can review the shipment details.

Contact customer care