I ordered two weeks before Chrissy for 2 personalised passport wallets and gift tags. It said 5 days for processing and I requested express post. I sent an email to check in (I think the Monday before Chrissy and I literally got an email response within 5 minutes confirming my order was being dispatched that day. My order arrived 3 days later and it was packaged so beautifully in a satin bag and gorgeous boxes for the passports wallets. So happy with service and product, thank you so much!!