Shipping policy
Shipping & Delivery
Every Mr. Golf personalised order requires preparation before it is dispatched. When planning your order, please allow for both the processing time and the delivery timeframe of your selected shipping method.
Working days exclude weekends and public holidays.
Order Processing Times
Standard processing: 3–5 working days
Peak periods: 7–12 working days
Peak periods may include Christmas, Father’s Day, Mother’s Day, Valentine’s Day and other high-demand periods.
Please note: Express delivery does not reduce our processing time. All personalised orders require the same preparation period before dispatch, regardless of the delivery method selected.
Delivery Within Australia
Delivery estimates begin once your order has been processed and dispatched.
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Free Standard Delivery
7–15 working days
No tracking · Letterbox delivery -
eParcel
4–8 working days
Tracking provided -
Express Post
1–3 working days
Tracking provided
Parcel lockers: Our free standard letterbox service cannot be delivered to parcel lockers. Please select eParcel or Express Post when using a parcel locker address.
International Delivery
International shipping options and prices are calculated at checkout.
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Standard International
20–30 working days
Tracking provided -
Courier Service
10–20 working days
Tracking provided -
Express International
5–10 working days
Tracking provided
International orders may be subject to import duties, taxes or customs charges imposed by the destination country. These charges are the responsibility of the customer.
Important Delivery Information
Free Standard Delivery
Free standard delivery within Australia is an untracked letterbox service and does not include a signature on delivery.
Please ensure your delivery address and letterbox are safe, secure and accessible. If your letterbox is shared, exposed, unattended for long periods or you have concerns about mail security, we recommend selecting a tracked delivery service.
Unsuccessful Delivery Attempts
For tracked and express services, if Australia Post is unable to complete delivery, the parcel may be taken to a local post office or collection point. Australia Post may provide a card or digital notification advising you where and when the parcel can be collected.
Parcels must be collected within the timeframe specified by the carrier.
Incorrect Addresses & Return to Sender
Please check your delivery address carefully before completing your order.
If a parcel cannot be delivered because an incorrect or incomplete address was supplied, or because it was not collected within the carrier's nominated timeframe, it may be returned to Mr. Golf.
If you would like the order sent again, a new shipping fee will apply.
Peak & Holiday Periods
Processing and delivery times may be longer during peak periods, public holidays and periods of unusually high carrier demand.
If your order is required for a birthday, event or other specific date, we recommend allowing additional time and selecting an appropriate tracked or express delivery option where available.
How Your Order Is Processed
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Order received
Your order and personalisation details enter our preparation workflow. -
Personalised & quality checked
Allow approximately 3–5 working days, or 7–12 working days during peak periods. -
Dispatched
Your order leaves our facility. A tracking number will be provided when your selected shipping service includes tracking. -
Delivered
The estimated delivery timeframe for your selected carrier service begins after dispatch.
Has Your Order Not Arrived?
If your order has not arrived after the applicable processing and delivery timeframes above, please contact our customer care team.
Please include your order number and, if your shipping service included tracking, your tracking number. This will help us investigate your delivery as quickly as possible.