Refund policy
Returns, Refunds & Replacements
Every Mr. Golf order is carefully prepared and quality checked before dispatch. As many of our products are personalised specifically for you, different return conditions apply to personalised products.
Please review your product, size, hand, colour, personalisation and delivery details carefully before completing your order.
Personalised Products
Because personalised products are created specifically to your selections, we are unable to offer returns, refunds or exchanges for change of mind or where incorrect information has been provided when placing the order.
This includes, but is not limited to:
- Choosing the incorrect size
- Choosing the incorrect hand
- Incorrect spelling, initials or personalisation
- Choosing the incorrect colour or product variation
- Ordering the incorrect product
- Changing your mind after the order has entered production
We therefore recommend checking all selections carefully before completing checkout.
Changes to Your Order
If you notice an error after placing your order, please contact us as soon as possible.
We will always try to assist where we can, however personalised orders can enter production quickly and we cannot guarantee that changes or cancellations can be made once an order has been submitted.
If production has already commenced, we may be unable to alter or cancel the order.
Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged, or materially different from what you ordered, please contact our customer care team as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the product and the issue
Once we have reviewed the information, we will provide an appropriate solution. Depending on the circumstances, this may include a repair, replacement or refund.
Your rights under the Australian Consumer Law are not affected by this policy.
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Where a product has a major failure, you may be entitled to choose a refund or replacement. Where a problem is not a major failure, we may be entitled to provide a suitable remedy within a reasonable period.
Personalisation & Natural Variations
Many Mr. Golf products are personalised using techniques such as embossing, foil stamping, engraving or printing.
Minor variations in the position, depth, colour, texture or appearance of personalisation may occur as a natural part of the customisation process.
Natural materials, including leather, may also contain minor variations in grain, texture, tone or markings. These characteristics are part of the natural material and are not necessarily considered defects.
Product photography and digital previews are provided as a visual guide. Colours may also appear slightly different depending on screen settings, lighting and the material being personalised.
Incorrect Size or Product Selection
Please use the product information and sizing guides provided before ordering.
Where the product supplied matches the size, hand or variation selected at checkout, we are unable to provide a free replacement or exchange simply because a different selection would have been preferred.
If you have made an incorrect selection, please contact us. In some circumstances we may be able to offer a discounted replacement purchase at our discretion.
Bulk & Custom Orders
Bulk, corporate and specially commissioned products are produced specifically for the customer.
Once the customer has approved the order or production has commenced, these orders cannot be cancelled, returned or exchanged for change of mind.
This does not exclude any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Delivery Issues
Missed Delivery or Uncollected Parcels
If a tracked delivery attempt is unsuccessful, the carrier may take the parcel to a post office or collection point.
Customers are responsible for collecting the parcel within the timeframe specified by the carrier.
If an order is returned to Mr. Golf because it was not collected, a new shipping fee may apply if you request that the order be sent again.
Incorrect or Incomplete Address
Customers are responsible for checking that the delivery address supplied at checkout is complete and accurate.
If an order is returned to us because an incorrect or incomplete address was supplied, a new shipping fee may apply before the order can be resent.
Lost or Damaged in Transit
If you believe your order has been lost or damaged during delivery, please contact us so that we can investigate the shipment with the carrier.
Any remedy will be assessed based on the circumstances of the shipment, the delivery service selected and your rights under applicable Australian consumer law.
Return Shipping
Please contact us before returning any product. Products returned without prior communication may delay the assessment of your request.
Where a return is required because a product does not meet an applicable consumer guarantee, return costs will be handled in accordance with Australian Consumer Law.
We do not provide free return shipping for change-of-mind requests or customer ordering errors.
Approved Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the order.
Once processed by Mr. Golf, the time taken for the funds to appear in your account may depend on your bank or payment provider.
Need Help With Your Order?
If something isn't right, please contact our customer care team and we will review the issue.
Please include your order number and any relevant photographs or delivery information so we can assist you as efficiently as possible.