Privacy policy
Privacy Policy
At Mr. Golf, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains how Mr. Golf collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with our business.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
The information we collect depends on how you interact with Mr. Golf and may include:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Order and transaction information
- Products purchased
- Personalisation details supplied with an order
- Gift recipient details that you choose to provide
- Customer service communications
- Marketing preferences
- Device, browser and website usage information
- IP address and similar technical information
Payment transactions are processed through secure payment providers. Mr. Golf does not ordinarily receive or store your complete payment card details.
Gift Recipient Information
Some Mr. Golf products or services allow you to provide information about another person, such as a gift recipient's name, email address or delivery details.
By providing this information, you confirm that you are authorised to provide it for the purpose of fulfilling your order or delivering the gift.
We use recipient information only as reasonably necessary to process, personalise and deliver the relevant order or communication, and for associated customer service purposes.
How We Collect Information
We may collect personal information when you:
- Place an order through our website
- Create or use a customer account
- Subscribe to marketing communications
- Contact our customer service team
- Submit a review, enquiry or form
- Participate in a promotion or offer
- Browse or interact with our website
Some technical information may also be collected automatically through cookies and similar technologies.
How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Create and personalise products
- Process payments and refunds
- Arrange shipping and delivery
- Provide order and delivery updates
- Respond to enquiries and provide customer service
- Detect or prevent fraud and unauthorised transactions
- Improve our website, products and customer experience
- Measure website and marketing performance
- Provide marketing communications where permitted
- Manage customer reviews and feedback
- Comply with legal, accounting and regulatory obligations
Shopify & Service Providers
Our online store is hosted and operated using Shopify.
To operate Mr. Golf, we may also use trusted third-party service providers for functions such as:
- Website hosting and ecommerce services
- Payment processing
- Shipping and logistics
- Email and customer communications
- Marketing and advertising
- Analytics and website performance
- Customer reviews
- Fraud prevention and security
- Accounting and professional services
These providers may receive information that is reasonably necessary to perform their services.
We do not sell your personal information to third parties for their own independent use.
International Data Processing
Some of the technology and service providers used by Mr. Golf operate internationally. As a result, personal information may be processed or stored outside Australia.
Where reasonably practicable and required by applicable law, we take appropriate steps when engaging service providers that handle personal information.
Cookies & Website Analytics
Our website may use cookies and similar technologies to help the website operate, remember preferences, understand how visitors use the site, measure marketing performance and improve the customer experience.
Some cookies are necessary for functions such as your shopping cart and checkout. Other cookies may be used for analytics, personalisation or advertising, subject to applicable settings and consent requirements.
You can control or disable certain cookies through your browser or available privacy controls. Disabling some cookies may affect the functionality of the website.
Marketing Communications
If you subscribe to our marketing communications, we may send you information about products, offers, gift ideas and other Mr. Golf updates.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Transactional communications relating to an order, payment, delivery or customer service request are separate from marketing communications and may still be sent where necessary.
How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes and meeting legal obligations.
Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing a request.
Certain information may need to be retained where required by law or for legitimate business record-keeping purposes.
Privacy Questions or Complaints
If you have a question, concern or complaint about how your personal information has been handled, please contact us.
We will review privacy enquiries and respond within a reasonable timeframe.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.
The latest version will be published on this website.
Mr. Golf
ABN 51 389 719 863
Suite 115, 110 Nepean Highway
Seaford VIC 3198
Australia